Terms & Conditions

Terms & Conditions

Welcome to the GetPersonalisedGifts.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Our contact details are as follows: 

Get Personalised Gifts
26 Pitt Road
Thornton Heath
Surrey
CR7 7BT
United Kingdom

Telephone number: +44 (0) 20 8689 2028

Payment

You must pay for your order before it is delivered and you can do so by credit card or debit card via Paypal or Nochex.

 Card Security

All payments are processed through secure encrypted online servers and as such there is no increased risk associated with a purchase from GetPersonalisedGifts.co.uk than with any other credit card purchase.

Availability

We try to keep our site as up to date; however we can not guarantee that all our products will always be in stock. If an item is out of stock we will contact you to offer you an alternative gift or you can request cancellation and we will cancel the order and refund your money in full.

Delivery

We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received. 

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work. 

DELIVERIES BY ROYAL MAIL

UK & N. Ireland   First Class   1-3 Days

Europe & Eire      Airmail        3-5 Days

Worldwide           Airmail      5-10 Days

All our products are despatched by Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. 

Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries 

In the event you have not received your order, we must allow the following timescales before we can take further action, and claim back from the relevant carrier for lost items:-

First Class: 14 working days from date of despatch

Airmail: 28 days from date of despatch

Order Cancellations 

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to items which we have made, personalised or customised specifically for you.

If you wish to cancel your order you can notify us by email to enquiries(at)getpersonalisedgifts.co.uk or by telephone on +44 (0) 20 8689 2028 before we have despatched the goods to you

Faulty item

If the item you received is faulty, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

Please Note: 
Any errors in the personalised details given to us by the customer i.e. spelling mistakes in the name or the incorrect date of birth, can be rectified, but will incur a nominal charge of £5 for us to re-produce send out a replacement unframed version.  We are very sorry we have to insist on this but it’s due to the time required to re-produce the item and to cover the extra postage and packing costs incurred.

If the error is ours, then we will send out a replacement free of charge.  The back of the frame is easily opened and you can swap over the original with the replacement.

Privacy Policy

By visiting and/or ordering form www.getpersonalisedgifts.co.uk, you acknowledge and agree to be bound by the terms of our privacy policy. At Get Personalised Gifts we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. When you place an order, register or otherwise interact with us, you consent to the collection, use and transfer of your information under the terms of this policy.

We conform to the Data Protection Act of 1998 and we do not sell, trade, or rent your personal information to third parties
We will not SPAM you at any time nor will we pass on any information which would put you at risk of such annoying practices by any other third party.

In operating our website we collect and process only the data required for processing your order.

We never store your credit card details.

Consent

By providing GetPersonalisedGifts.co.uk with your email and postal address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you.

Guarantee

We offer a full 100% money back guarantee if you are not entirely satisfied with your gift.

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Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with www.getpersonalisedgifts.co.uk or using this web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of www.GetPersonalisedGifts.co.uk is strictly prohibited.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, WWW.GETPERSONALISEDGIFTS.CO.UK IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WWW.GETPERSONALISEDGIFTS.CO.UK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.